Refund policy
Return & Refund Policy
Last updated: September 3, 2025
Thank you for shopping with Jess Tries to Paint. Every piece I create is made with care and attention to detail. Because most items are custom and hand-painted, I want to be transparent about how returns and refunds work.
Custom & Hand-Painted Items
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All custom or personalized orders (including hand-painted jerseys, hats, and other commissioned pieces) are final sale and cannot be returned or refunded.
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If your custom item arrives damaged, defective, or incorrect, please contact me within 7 days of delivery with photos, and I’ll work with you to make it right (repair, replacement, or partial refund depending on the situation).
Non-Custom Items (Prints, Ready-to-Ship Art, etc.)
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Returns are accepted within 14 days of delivery.
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Items must be unused, in their original condition, and returned in the original packaging.
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Return shipping costs are the responsibility of the customer. Once I receive and inspect the item, I will issue a refund to your original payment method.
Refunds
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Refunds will be processed to the original payment method within 5–7 business days of approval.
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Please note that processing times may vary depending on your bank or credit card provider.
Shipping Issues
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I am not responsible for lost or stolen packages once marked as delivered by the carrier.
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If your order is lost in transit, please reach out, and I’ll help you open a claim with the shipping provider.
Contact
For return, refund, or damage claims, please email jesstriestopaint@gmail.com with your order number, photos (if applicable), and details about your request.
